As per an account provided by a government official among the stranded passengers, the flight’s scheduled departure time was 2.55 pm, yet records from the airline’s website indicated it departed at 2.43 pm. Subsequent to a demonstration staged by the passengers who had missed the flight, the airline arranged for their accommodation on the subsequent flight (6E-578) at 8.20 pm, which experienced a delay of thirty minutes, a ToI report stated.
“The standard practice is for the airline to communicate any adjustments or delays in the flight schedule. In our situation, no such communication was received. We adhered to the airport’s schedule but were compelled to endure a six-hour wait for the subsequent flight to Mangaluru,” conveyed the government official, who was accompanied by a friend. “Our entire day’s agenda was disrupted, leading to our arrival home past 10 pm,” a passenger told ToI.
In contrast, an employee of IndiGo’s customer experience division refuted the passengers’ claims, asserting that the flight pulled away from the gate at 2.43 pm and left the airport premises at 2.57 pm. “We define departure time as when the flight is off the ground,” the employee clarified.
Earlier, the now grounded Go First Airline was fined Rs 10 lakh for violating multiple air transport norms after it left behind 55 passengers at Bengaluru airport.